Just felt like posting a complaint about the 'best online shopping company' ASOS. I won't deny the fact that within the past two months, I have been made to think twice about ordering from this website. The order really isn't worth the hassle. Inevitably, they do some things right however, their customer service is delayed and will not solve your order unless you threaten with a law suit, they can't solve anything in due time and in the end, they will only give you a refund. Which in my case is ridiculous because my order was a right deal which can't be replicated. Also, the stress and ordeal I went through to just get these £25 back. They should have compensated me in one way or another, with an off percentage or waiting until by bag is back in stock. No customer friendliness as would be expected when they have in fact screwed up my routine for the past month or so. ASOS pride themselves on their brilliant services however this would make me disagree, I don't see what the problem is as it doesn't lie with Royal Mail, the courier in this case. My only hope is for my order to arrive in a few months time and it has been lost somewhere however the chances here are very unlikely... No shopping with ASOS for quite some time now. This has definitely lowered my trust in internet shopping yet again when such a well known website makes such a crucial mistake and then will not help deal with the situation before 6 or 7 emails have been formulaed. Oh and also, any available contact telephone number? Of course not!!
- Eve Anna x
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